Wednesday, March 28, 2018

The Highs and Lows of Online Auctions


   I’m still in a bit of a holding pattern during the “Winter That Won’t End”, struggling to find a few key parts, like headsets and bottom brackets, without which I can’t make reasonable progress with my current projects. The high-end Campagnolo pieces are rare enough to make the search difficult, but the prices these components have been commanding doesn’t help, when trying to keep within a budget.
   Brendan and I have been exchanging ideas about some slight compromises to achieve the right look on his Tommasini. I was thinking we might be able to save bucks in some areas, in anticipation of having to sink a bit more money into others - namely the elusive C-Record rear derailleur and Delta brakes! For example, he really likes the classic Cinelli Volare SLX saddle, particularly the model with perforated white leather, but I pointed out that there was a recent release of the saddles, which are nearly identical, except for the elimination of the gold script logo on the sides. The important factor here is that the new saddle is about a third less in price!

Not much of difference here, except the price tag!

   He also liked Cinelli’s engraved Tommasini stem, which features a slick Italian tri-color strip across the top and the T-logo on the face plate. I found a similar 3T version that needed a bit of touch-up and polish at a significant price drop. I did already have in stock a couple sets of the Cinelli handlebars Brendan had on his checklist, but we like to match up manufacturers, so I’ll be looking for some 3T bars to pair with that stem.


   While his Bottecchia isn’t going to be quite as high-end, it still involves some parts that will take some effort to collect. Anything Campagnolo these days is proving harder and costlier to find - in this case a vintage, thread-on freewheel-type wheelset.
   In the meantime, I did a little research on gearing for single-speed bikes. I realize we may end up with a little experimentation, but a single-speed cog costs under $20, so it wouldn’t be a tragic financial hit if we made an error in our estimate of what should feel right. It seemed a popular set-up is 48x16 (teeth count of front chainring x rear cog), so that was our planned starting point.
   We have a Campagnolo Record crankset, which is attractive, but the small ring is only a 42t version, and it appears pretty plain by itself. After purchasing some shorter, single ring bolts for assembly, I looked around for a 48t ring and found a cool-looking 47t ring (close enough) that was drilled-out.



   The Scanini was coming along nicely, until I had an unpleasant experience with an eBay seller who sent me a set of Mavic wheels with a noticeable hop in the rear. It definitely wasn’t damage that had happened during shipping, because I could see a dip of the wear marks on the brake surfaces exactly where the hop occurs.
   I can true a wheel and make minor corrections to a rim, but I wanted my buddies at Bikesport to take a better look at it and set the correct spoke tension. Knowing that they normally charge around $20 to fix a wheel, I let the seller know what was going on. To say he hasn’t been helpful is an understatement, as he made it clear that he was disappointed that I had won the auction at such a low price and was willing to pay the shipping to have it returned, with the hope to re-list the wheels and make more money.
   During our exchange of messages, I explained my annoyance with the concept that he would rather give $25 to whatever shipping service he wanted to use, instead of trying to help a buyer by reimbursing $20 to repair the damaged goods he had sent. The seller really didn’t care, and responded with a “Do whatever you need to, dude,” when I asked what kind of feedback he would expect to receive for his apathetic response.
   I sent some rather tame negative feedback, and then looked into the steps for filing a claim. Thinking about this a bit more, I was annoyed that this guy might not repair the wheel before trying to pass the wheelset off to someone else, but then my thoughts came back to the present situation and the fact that the nice deal I made on these wheels would be lost.
   Ebay has kind of messed up its complaint/claim process by initiating returns automatically, with the hope that buyers and sellers will sort out issues before involving the resolution process. Buyers (supposedly) have an option of leaving a note in the returns page regarding partial refunds or other possible solutions, but it seems the folks at eBay don’t always read the notes, because I mentioned that I did not want to return the item and preferred a partial refund, yet received a notice that a full refund has been approved by the seller about an hour after I filed the claim. The really strange thing was that I received another notice a short time later, this time from Paypal to notify me that the seller had sent a refund, despite the fact that a seller is (very logically) supposed to wait for the return of the package BEFORE sending payment!
   Bikesport gets very backed-up with repair/tune-ups during the spring and have not finished my work, so I certainly didn’t want to return the funds to the seller without knowing the complete story on the wheels. The seller also sent the funds via a Paypal eCheck, so it was going to take a few days for the money to clear, so it wasn’t like I was going to send the package out immediately anyway.
   When the seller grew impatient for the arrival of the package, he sent a message asking my intentions, and I repeated that I did not want to return the wheels and that eBay had made a mistake by initiating their return process. We then went in circles of explanations, as he just wasn’t getting it through his head that the money wasn’t yet in my account and that I wasn’t doing anything until it was. The last thing I wanted to do was send back the money, find the wheels were trash and have no recourse, since eBay closed out the claim, assuming the return had been completed.
   Thinking that I was trying to keep the money AND the wheels (wouldn’t that be awesome, though), the seller’s messages started to border on the ridiculous, including filing reports with the county magistrate and then, because the transaction took place over state lines (the seller is from Massachusetts), he would look into making a federal complaint. Sue joked, “Wow, he really is making a federal case of it!” - remember this is all really about just twenty bucks!
   I informed the seller that I would no longer be responding to his messages, and a few days later I received a notification from eBay that my negative feedback was removed because “some of my actions violated eBay’s feedback extortion policy”. Well, it has become obvious that eBay is trying to avoid having anyone leave negative feedback (at times ignoring the reality of a situation or fairness) as a business practice, but the wording of this notification certainly sounded heavy!
   Immediately I contacted eBay, since all I did was mention that I received a damaged product which the seller refused to reimburse me for repair – not really inflammatory in any way. I also wanted to bring the seller’s legal threats to their attention and explain my actions to this point. The representative encouraged me to return the money as soon as possible (of course) and reviewed the previous exchange of messages. He decided to remove the extortion policy infraction (not reinstate the feedback...oh well), chalking the situation up as a “misunderstanding between buyer and seller”. Yeah, that was it.

   The other day I received a pesty request for a payment return from the seller via a Paypal invoice, but I simply pushed the “cancel” button. I’m not engaging with this guy until I find out if the wheels are in serviceable condition – he might just get his wish and find them back on his doorstep!

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